[rt-users] RT permissions - is it possible to set up exclusions?

Jesse Vincent jesse at bestpractical.com
Fri Jul 24 12:16:11 EDT 2009

On Fri, Jul 24, 2009 at 11:31:06AM -0400, Justin Pratt wrote:
> The problem is that I need random users other than the requester to be 
> able to reply to a ticket. Our customers have a habit of replying from 
> different email addresses. My understanding is that in order for those 
> messages to be accepted, I must grant ReplyToTicket to Everyone, and yet 
> I have a few users that I do *not* want to reply. Suggestions?

Unfortunately, negative ACLs aren't something we have yet :/
I know how to do it, we just haven't had the cycles.


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