[rt-users] RT for Project Management

[Bryan Ellinger]

Kenn, 

Thank you for sharing your work. I will check it out.

Bryan

> -----Original Message-----
> From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
> Sent: Friday, July 24, 2009 11:41 AM
> To: ellinger at adi.com
> Cc: 'William Graboyes'; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT for Project Management
> 
> Bryan,
> 
> Another suggestion. WE use AdminCc as the Queue/Project 
> managers. that way, we can assign rights to them that allow 
> them to change ACL for groups using the Queue, re-assigning 
> (steal) tickets, etc. I have a suggested rights list that 
> works for us in giving a basic hierarchy of rights (reduces 
> redundancy, etc.) and explains how some of the rights work 
> together (like "CreateTicket", "SeeQueue" for creating 
> tickets via web). It is attached.
> We also developed a RT USER Guide for regular 
> users/developers which explains how to use the Query, using 
> Custom Fields, etc. with screen shots. This is all on 3.6.x 
> (Sorry. We're in the midst of testing 3.8.4 on our dev machine).
> Lots of luck.
> 



> Kenn
> LBNL
> 
> On 7/23/2009 2:36 PM, Bryan Ellinger wrote: 
> 
> 		-----Original Message-----
> 		From: William Graboyes 
> [mailto:william.graboyes at theportalgrp.com] 
> 		Sent: Thursday, July 23, 2009 4:36 PM
> 		To: ellinger at adi.com
> 		Cc: rt-users at lists.bestpractical.com
> 		Subject: Re: [rt-users] RT for Project Management
> 		
> 		Bryan,
> 		
> 		I've one acronym for you ITIL.  It works for 
> supporting huge 
> 		dotcoms, all the way to small projects.  
> Typically you want 
> 		queues that pertain to the type of project that 
> is being 
> 		managed, you can spawn child tickets from parent tickets
> 		for use if sending to different groups.
> 		    
> 
> 	
> 	Bill,
> 	
> 	Thanks for your comments. Let's see if I get it.
> 	You're suggesting:
> 	Set up queues for different types of projects, e.g. 
> expansions, PCI systems, VME systems, Large-scale systems. 
> 	Set up groups for different business groups, e.g. 
> Sales, Engineering, Field Service
> 	The project manager create a top-level ticket, e.g. 
> Build a PCI system for customer "X"
> 	The project manager spawn children from that top-level 
> ticket and assign owners, e.g. Specify IO -- owner: 
> engineering, Unit test --
> 	owner: manufacturing etc.
> 	Yes?
> 	
> 	I checked out ITIL, and it looks like something worth 
> investigating, and possibly integrating with our ISO 9000 program. 
> 	
> 	rt-users,
> 	
> 	How does this compare to what you are doing?
> 	What problems would crop up with this solution? 
> 	
> 	Bryan
> 	
> 	  
> 
> 		 etc...  Google ITIL... 
> 		you may thank me for it.for > 
> 		Thanks,
> 		
> 		Bill Graboyes
> 		
> 		
> 		On Thu, Jul 23, 2009 at 12:00 PM, Bryan Ellinger 
> 		<ellinger at adi.com> <mailto:ellinger at adi.com>  wrote:
> 		
> 		
> 			All,
> 			
> 			I would like to get started using RT 
> for PM of a 
> 		hardware, software integration project. There 
> has been talk 
> 		on this list about
> 			using RT for project management. 
> However, I have not 
> 		read much about how others are doing it.
> 			For instance, what is the most sensible 
> way to set up 
> 		queues? It seems like it might be good to give 
> each group, e.g. SW
> 			engineering, HW engineering, 
> Applications Engineering 
> 		etc., their own queue. But how would one 
> determine which 
> 		tickets belong to
> 			which of many possible projects? Should 
> each project 
> 		have it's own queue instead?
> 			Anyone care to share how they apply RT 
> to their general 
> 		PM processes? It would be a big help to me.
> 			
> 			Sincerely,
> 			Bryan
> 			
> 			Bryan D. Ellinger <ellinger at adi.com> 
> <mailto:ellinger at adi.com> 
> 			Applications Engineer
> 			Applied Dynamics International
> 			3800 Stone School Road
> 			Ann Arbor, MI 48108
> 			734.973.1300 ext. 289
> 			734.668.0012 Fax
> 			http://www.adi.com, mailto:support at adi.com
> 			
> 			
> 			
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