[rt-users] Auto-open Resolved Ticket

Toby Darling darling at ccdc.cam.ac.uk
Tue Jul 28 10:15:28 EDT 2009

> Though I really do not have an idea on how to fire "On Status Change"

>From the RT Admin page

  Configuration -> Global -> Scrips -> New Scrip

and set the Condition to On Status Change, then pick the Action that'll notify those who need to know, and a suitable template.


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