[rt-users] Attachments missing in RESOLVE email

william.graboyes at theportalgrp.com william.graboyes at theportalgrp.com
Thu Jul 30 10:51:02 EDT 2009

Hi Miroslav,

That is expected behaviour. 

When one clicks on resolve, it takes them to comment, not reply (correspond), by default comments only go to admincc.

------Original Message------
From: Miroslav Horvath
Sender: rt-users-bounces at lists.bestpractical.com
To: rt-users at lists.bestpractical.com
Subject: [rt-users]  Attachments missing in RESOLVE email
Sent: Jul 30, 2009 1:28 AM


We have started using RT 3.8.4. and we found a problem with sending
attachments within Resolved email. 

The template for RESOLVED starts with this: 

Subject: Resolved: {$Ticket->Subject} 
RT-Attach-Message: yes 

when some agent works on ticket, and click on Resolve, he puts some comments
and add attachment to that, and finish it, end user receive email but
without that attachment. 

We had same problem in RT 3.2.3 . 

btw.: Through the "Reply" sending attachment works fine, but throught
"Resolve" it doesnt. 

Do we need to set up something ? 

RT is running on: 
OS-Fedora CORE Linux $hostname #1 SMP Thu Dec 18 18:59:49
EST 2008 x86_64 x86_64 x86_64 GNU/Linux 
DB-mysql Ver 14.12 Distrib 5.0.45, for redhat-linux-gnu (x86_64) using
readline 5.0 

BR, Miroslav 

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