[rt-users] Attachments missing in RESOLVE email

Miroslav Horvath Avenger1 at atlas.sk
Thu Jul 30 04:28:35 EDT 2009


We have started using RT 3.8.4. and we found a problem with sending
attachments within Resolved email. 

The template for RESOLVED starts with this: 

Subject: Resolved: {$Ticket->Subject} 
RT-Attach-Message: yes 

when some agent works on ticket, and click on Resolve, he puts some comments
and add attachment to that, and finish it, end user receive email but
without that attachment. 

We had same problem in RT 3.2.3 . 

btw.: Through the "Reply" sending attachment works fine, but throught
"Resolve" it doesnt. 

Do we need to set up something ? 

RT is running on: 
OS-Fedora CORE Linux $hostname #1 SMP Thu Dec 18 18:59:49
EST 2008 x86_64 x86_64 x86_64 GNU/Linux 
DB-mysql Ver 14.12 Distrib 5.0.45, for redhat-linux-gnu (x86_64) using
readline 5.0 

BR, Miroslav 

View this message in context: http://www.nabble.com/Attachments-missing-in-RESOLVE-email-tp24564511p24564511.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

More information about the rt-users mailing list