[rt-users] Search page Owners drop-down

[Venkateswaran, Subbaraman]

I verified the permission of "OwnTicket" and it is not assigned to
Everyone group. Is there any other perms/location I should look into?
Thanks.
 

Thanks 
Subba Venkateswaran 
A&T - App Eng - SEG 
609 282 7015 

 

________________________________

From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
Sent: Wednesday, May 20, 2009 12:58 PM
To: Venkateswaran, Subbaraman
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Search page Owners drop-down


Subb,

    Most likely, you have a very "Liberal" application of the
"OwnTicket" right. For example, if you let just about anyone create a
ticket AND you have given the "OwnTicket" right to "Everyone" Globally,
then guess what? Every ticket that exists in every queue will most
likely have a REALLY long list of possible owners. This will also kick
your Query/search speed into granny low. Try breaking down the
privileges you have into something with more granularity.

Kenn
LBNL

On 5/19/2009 6:17 AM, Venkateswaran, Subbaraman wrote: 

	Can someone please explain why we see all kinds of emails, junk
in addition to Login IDs in the Owners drop-down in RT search page? Is
there a way we can control or maintain this, please?  This is screwing
up people's RT search on tickets based on owners.

	Thanks a lot. 


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