[rt-users] How to get RT ticket links.
Mohy Farag
mohy at pair.com
Mon Jun 1 13:23:08 EDT 2009
How can I get a hash of links from rt?
By links I mean (Depends on, Depended on by, Parents, Children, Refers to
and, Referred to by).
This will be a script in perl that runs remotely and connects to an RT
machine. my research led me to module RT::Client::REST. It can retrieve
other info on a ticket but not the links. any idea how I can get a hash of
links from rt?
Currently RT::Client::REST->show() only returns
$VAR1 = {
'TimeEstimated' => '',
'Status' => 'open',
'Queue' => 'q1',
'AdminCc' => '',
'Requestors' => 'log at log.com',
'Started' => 'Thu Feb 19 1:02:58 2009',
'InitialPriority' => '40',
'Starts' => 'Not set',
'TimeWorked' => '',
'id' => 'ticket/2',
'Told' => 'Not set',
'Cc' => '',
'Subject' => 'test ticket',
'FinalPriority' => '90',
'TimeLeft' => '',
'Creator' => 'guy',
'Owner' => 'guy',
'Resolved' => 'Not set',
'Created' => 'Tue Feb 17 13:22:11 2009',
'Priority' => '42',
'Due' => 'Not set'
};
-Mohy
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