[rt-users] Custom Fields and Tickets in RT DB Schema

Christian Gilmore cag at us.ibm.com
Mon Jun 1 16:59:21 EDT 2009


I've been trying to understand how custom fields relate to tickets in the 
RT3 schema, and I can't make that connection. I see transactions related 
to the ticket and the setting of custom fields, but it doesn't seem to 
have the custom field value in the transaction. I need some help making 
this db-level connection.

Thanks!
Christian Gilmore
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090601/6b1c8d6a/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 7911 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090601/6b1c8d6a/attachment.bin>


More information about the rt-users mailing list