[rt-users] Custom Fields and Tickets in RT DB Schema

[Tom Lahti]

Christian Gilmore wrote:
> I've been trying to understand how custom fields relate to tickets in the 
> RT3 schema, and I can't make that connection. I see transactions related 
> to the ticket and the setting of custom fields, but it doesn't seem to 
> have the custom field value in the transaction. I need some help making 
> this db-level connection.

My advice: don't.  Use the REST interface.  It's guaranteed* not to change,
even in RT 4.0 where the schema will most assuredly be completely different.

* Based on previous emails on the list from Jesse.

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   Tom Lahti
   BIT Statement LLC

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