[rt-users] Create tickets with a body template?

[John Arends]

I've been poking around a bit more, and found something that looks like 
it will do partially what I want, but it was a feature in RT1 which is 
long passed... :)

There was a template type of web_create.

Does anyone have a method for creating skeleton tickets in RT 3.8 and 
higher?

John Arends wrote:
> Does anyone have a suggestion on creating a template for ticket creation 
> that fills in specific AdminCCs and places a template in the body?
>
> I've had some pretty good luck using RTFM for canned replies to tickets, 
> but I don't see an obvious way to use data from RTFM for ticket creation.
>