[rt-users] Create tickets with a body template?

[Ruslan Zakirov]

RTFM on create is feature of RTFM 2.4 and RT 3.8 and should be enabled
in the config.

On Fri, May 29, 2009 at 7:17 PM, John Arends <jarends at illinois.edu> wrote:
> Does anyone have a suggestion on creating a template for ticket creation
> that fills in specific AdminCCs and places a template in the body?
>
> I've had some pretty good luck using RTFM for canned replies to tickets,
> but I don't see an obvious way to use data from RTFM for ticket creation.
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-- 
Best regards, Ruslan.