[rt-users] Tickets with Owner= (no value)

[Alberto Villanueva]

Good morning,

Yesterday I removed a user (within MySQL) had several assigned
tickets. Now these have Owner= (no value).

I have tested next:

1.- MySQL query, but I cannot select because Owner= (no value)
2.- In RT: new Search / Batch update / (I cannot because RT says
"Only you can assign tickets that they haven't Owner or it's
Nobody")

Could I tell me how I assign the new owner?

Best regards,

ALBERTO VILLANUEVA DEL VAL 
Consultant
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Altran Technologies
ParqueEmpresarial Las Mercedes, Edificio 1 
Campezo Street, 1- 28022 - Madrid, Spain
Tel: + 34 91 744 46 00 - Ext: 2205
Fax: + 34 91 415 24 57
www.altran.es