[rt-users] search for deleted tickets in a Dashboard?

[Ruslan Zakirov]

On Wed, Jun 3, 2009 at 11:09 PM, Jo Rhett <jrhett at netconsonance.com> wrote:
> Sorry to be dense, but can you translate the first sentence for me? ;-)
>
> I realize that this parameter needs to be set, I'm just unclear as to how.

Create share/html/Elements/DeleteTickets that does the search and
displays it, register it in HomepageComponents option.

> And would you guys accept a patch which put a checkbox for searching deleted
> messages on the Web UI?

It's up to Jesse Vincent.

>
> On Jun 3, 2009, at 7:05 AM, Ruslan Zakirov wrote:
>>
>> You can use custom portlet based on a component with
>> $tickets->{'allow_search_deleted'} = 1;
>>
>> On Wed, Jun 3, 2009 at 6:04 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com>
>> wrote:
>>>
>>> There is no way to search deleted tickets in the web UI.
>>>
>>> On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett <jrhett at netconsonance.com>
>>> wrote:
>>>>
>>>> I'm trying to create a Dashboard which will mail out the tickets for
>>>> review which are going to be purged from the system by rt-scrubber.
>>>>
>>>> In testing I have found something weird.  Giving rt-scrubber a query
>>>> like this works fine.
>>>>
>>>>  rt-shredder --plugin "Tickets=query, Status = 'deleted' AND
>>>> LastUpdated < '90 days ago';limit,100" --sqldump /u/rtweb/shredder-
>>>> restore.sql
>>>>
>>>> However the same query in the ticket system returns no results.  Is
>>>> there something about doing ticket queries where Deleted is not a
>>>> valid status?  How do we solve this problem?
>>>>
>>>> --
>>>> Jo Rhett
>>>> Net Consonance : consonant endings by net philanthropy, open source
>>>> and other randomness
>>>>
>>>>
>>>>
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>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
> --
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source and
> other randomness
>
>
>
>



-- 
Best regards, Ruslan.