[rt-users] RT 3.8.2 and could not load a valid user problem.

[Odhiambo ワシントン]

On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer <ranatanveer at gmail.com> wrote:

> Hi Community and RT Admins
>
> I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
> regarding RT bounce mails.
>
> is there any change in RT 3.8.2 ? as from some unprivileged users it bounce
> mails and for some it does not. ?
>
> In Earlier version RT was bouncing every single mail sending by
> unprivileged users.
>
> I have configured my RT in such a way that unprivileged users can't create
> tickets, so mails should be bounce in the form "Could not load a valid user"
> ? if unprivileged user try to send mail to any Q.
>
> As I am loosing my important mails, could any one guide me what changes are
> made in RT 3.8.2 ?


This one, you really have to behave like the sysadmin that you are.
Everytime I made up my mind to upgrade RT because there was need for me to,
I'd do:

cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)

After these I would upgrade and test, test, test (when everyone is
supposedly asleep!)

If the upgrade is causing you pain, you can back off to the previous
version.

Otherwise you need to provide some logging information about what is
happening.

Do you see anything in the ChangeLog that might be related to your problems?


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"Clothes make the man.  Naked people have little or no influence on
society."
              -- Mark Twain
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