[rt-users] RT 3.8.2 and could not load a valid user problem.

[Rana Tanveer]

2009/6/4 Odhiambo ワシントン <odhiambo at gmail.com>

> On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer <ranatanveer at gmail.com>wrote:
>
>> Hi Community and RT Admins
>>
>> I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
>> regarding RT bounce mails.
>>
>> is there any change in RT 3.8.2 ? as from some unprivileged users it
>> bounce mails and for some it does not. ?
>>
>> In Earlier version RT was bouncing every single mail sending by
>> unprivileged users.
>>
>> I have configured my RT in such a way that unprivileged users can't create
>> tickets, so mails should be bounce in the form "Could not load a valid user"
>> ? if unprivileged user try to send mail to any Q.
>>
>> As I am loosing my important mails, could any one guide me what changes
>> are made in RT 3.8.2 ?
>
>
> This one, you really have to behave like the sysadmin that you are.
> Everytime I made up my mind to upgrade RT because there was need for me to,
> I'd do:
>
> cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
> mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)
>
> After these I would upgrade and test, test, test (when everyone is
> supposedly asleep!)
>
> If the upgrade is causing you pain, you can back off to the previous
> version.
>
> Otherwise you need to provide some logging information about what is
> happening.
>
> Do you see anything in the ChangeLog that might be related to your
> problems?
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "Clothes make the man.  Naked people have little or no influence on
> society."
>               -- Mark Twain
>


Thanks Odhiambo  for your quick response:

i have backup, but there are many transactions during, if i opt to  RT
fallback, than how to downgrade RT DB ? that is also an issue.

i am checking logging information, and will update.

-- 
---------------------------------------------
         Rana Tanveer
        +923224194457
http://www.sysadminsline.com
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