[rt-users] R: a couple bugs in RT 3.8.3

[Drew Barnes]

Guadagnino Cristiano wrote:
> Hi Kevin!
>
> Da: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di Kevin Falcone
> Inviato: giovedì 4 giugno 2009 16.31
> A: RT Users
> Oggetto: Re: [rt-users] a couple bugs in RT 3.8.3
>
>   
>> On Jun 4, 2009, at 8:44 AM, Guadagnino Cristiano wrote:
>>
>>     
>>> Just a few things I've found out so far:
>>>
>>> -  the new "homepage refresh interval" option in "preferences"  
>>> doesn't work
>>>       
>> You'll need to tell us more, it works for me.
>>     
>
> Well, there's not much more I can say.
>
> I have set the HomePageRefreshInterval variable in RT_SiteConfig this way:
>
> Set($HomePageRefreshInterval, 2);
>   
 From RT_Config.pm:
<$HomePageRefreshInterval> is default number of seconds to refresh the RT
home page. Choose from [0, 120, 300, 600, 1200, 3600, 7200].
> Now, if I go in my preferences I see: "Home page refresh interval: Use system default(2)". So it seems correct, but it is NOT working (the RT at a glance page does not refresh). The "Refresh" box in the home page reports "Don't refresh this page".
>
> If I go in my preferences and set the "Home page refresh interval" to "Refresh home page every 2 minutes.", then I log out and back in, I still see "Don't refresh this page" in the home page, and indeed the page does not refresh.
>
> If I explicitely set "Refresh home page every 2 minutes." in the "Refresh" box in the home page, then it DOES work.
>
> I see most of the users on the mailing list have it working though... could it be that I have forgotten something during the upgrade? Or do you have other tips?
>
>   
>>> - when I'm root and I click on "configuration"->"users"- 
>>>       
>>>> "whichever_user_name"->"History", I have this error message:
>>>>         
>>> Can't locate object method "Name" via package "No object mapping for  
>>> field" (perhaps you forgot to load "No object mapping for field"?)  
>>> at /opt/rt3/local/plugins/RT-Extension-ForkTicket/html/Callbacks/RT- 
>>> Extension-ForkTicket/Ticket/Elements/ShowTransaction/ModifyCommand  
>>> line 7.
>>>
>>> it seems the culprit is the "ForkTicket" extension. maybe it is  
>>> broken by the recent upgrade?
>>>
>>>       
>> It certainly seems like ForkTicket is breaking, but that isn't  
>> maintained by us and doesn't
>> seem to be on CPAN so I'm not sure where you should report the bug.   
>> Hopefully the author
>> reads the list.
>>     
>
> Yes, that was my intent.
>
> Thank you!
> Bye
> Cris
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati