[rt-users] Newbie. Seeing queues while creating a ticket

[Lander, Scott]

All,

  I have just installed RT 3.8.3.   It is essentially a default install, except I am using ExternalAuth to authenticate my users via ldap.

  If I log into RT as the local account, I see a dashboard, and  I can create a ticket in any queue.     However, if I log into the web interface using an ldap account, I see a very basic dashboard, with only 3 options, Open, Closed and New Ticket,  and a GoTo Ticket button.

  I would like my users to not only see (and modify) their tickets, but be able to create them in the proper queues.

As I said, I am very new to RT, and, I think I just need a nudge in the right direction.    Can anyone point me to the right place in the documentation to get started?

Thanks

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