[rt-users] Newbie. Seeing queues while creating a ticket

[Drew Barnes]

Lander, Scott wrote:
>  
> All,
>  
>   I have just installed RT 3.8.3.   It is essentially a default 
> install, except I am using ExternalAuth to authenticate my users via ldap.
>  
>   If I log into RT as the local account, I see a dashboard, and  I can 
> create a ticket in any queue.     However, if I log into the web 
> interface using an ldap account, I see a very basic dashboard, with 
> only 3 options, Open, Closed and New Ticket,  and a GoTo Ticket button.
>  
>   I would like my users to not only see (and modify) their tickets, 
> but be able to create them in the proper queues.

Your ldap users are unprivileged and are seeing SelfService.  Give them 
SeeQueue rights to the appropriate queues and they can' create a ticket 
in those queues.

>  
> As I said, I am very new to RT, and, I think I just need a nudge in 
> the right direction.    Can anyone point me to the right place in the 
> documentation to get started?   
>  
> Thanks
>  
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati