[rt-users] Capturing a screenshot from the paste buffer.

[Ken Crocker]

James,

    We use "SNAGIT" (TechSmith). It creates an object that we can put 
into any WORD document and therefore is easy to include in any word.doc 
attachment.

Kenn
LBNL

On 6/5/2009 2:59 AM, James Bromberger wrote:
>
> Hello world,
>
>  
>
> Does anyone know of a way to capture an image from a screen capture 
> and inserting it into a ticket. I'm thinking of something like the 
> Jira method 
> (http://www.atlassian.com/software/jira/docs/v3.13.4/screenshotapplet.html). 
> Admittedly a user could PRINTSCREEN, open Paint-like app, paste, save, 
> and then either attach to email or upload as a file to a ticket, but I 
> was thinking of "PRINTSCREEN, click button to attach from copy 
> buffer... done" so the user doesn't have to save to a file in another 
> application.
>
>  
>
> I'm using RT 3.8.1. I've been looking at the newer versions of 
> FCKeditor, and while there is an image button in the newer toolbar 
> (see http://ckeditor.com/ckeditor/3.0b2/_samples/divreplace.html), it 
> looks like it wants a URL of an image. That's cool -- so look forward 
> to this being updated in the RT package, but it's still not straight 
> forward for screenshot capture from copy buffer.
>
>  
>
> Can anyone point me in the right direction?
>
>  
>
>  
>
>   JEB
>
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