[rt-users] RT 3.8.2 and could not load a valid user problem.

[Rana Tanveer]

Hi all, i am still facing problem. could any one response ?

2009/6/4 Rana Tanveer <ranatanveer at gmail.com>:
> Hi,
>
> This is what i am getting in logs:
>
> un  4 16:52:18  RT: No permission to create tickets in the queue 'foo' (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:244)
> Jun  4 16:52:18  RT: Could not record email: Ticket creation failed: No permission to create tickets in the queue 'foo' (/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)
>
> Is it possible to send copy of this error msg to RT owner/admin
>
> Rana Tanveer
>
>
> 2009/6/4 Rana Tanveer <ranatanveer at gmail.com>
>>
>>
>> 2009/6/4 Odhiambo ワシントン <odhiambo at gmail.com>
>>>
>>> On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer <ranatanveer at gmail.com>
>>> wrote:
>>>>
>>>> Hi Community and RT Admins
>>>>
>>>> I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
>>>> regarding RT bounce mails.
>>>>
>>>> is there any change in RT 3.8.2 ? as from some unprivileged users it
>>>> bounce mails and for some it does not. ?
>>>>
>>>> In Earlier version RT was bouncing every single mail sending by
>>>> unprivileged users.
>>>>
>>>> I have configured my RT in such a way that unprivileged users can't
>>>> create tickets, so mails should be bounce in the form "Could not load a
>>>> valid user" ? if unprivileged user try to send mail to any Q.
>>>>
>>>> As I am loosing my important mails, could any one guide me what changes
>>>> are made in RT 3.8.2 ?
>>>
>>> This one, you really have to behave like the sysadmin that you are.
>>> Everytime I made up my mind to upgrade RT because there was need for me
>>> to, I'd do:
>>>
>>> cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
>>> mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)
>>>
>>> After these I would upgrade and test, test, test (when everyone is
>>> supposedly asleep!)
>>>
>>> If the upgrade is causing you pain, you can back off to the previous
>>> version.
>>>
>>> Otherwise you need to provide some logging information about what is
>>> happening.
>>>
>>> Do you see anything in the ChangeLog that might be related to your
>>> problems?
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> "Clothes make the man.  Naked people have little or no influence on
>>> society."
>>>               -- Mark Twain
>>
>>
>> Thanks Odhiambo  for your quick response:
>>
>> i have backup, but there are many transactions during, if i opt to  RT
>> fallback, than how to downgrade RT DB ? that is also an issue.
>>
>> i am checking logging information, and will update.
>>
>> --
>> ---------------------------------------------
>>          Rana Tanveer
>>         +923224194457
>> http://www.sysadminsline.com
>> ---------------------------------------------
>
>
>
> --
> ---------------------------------------------
>          Rana Tanveer
>         +923224194457
> http://www.sysadminsline.com
> ---------------------------------------------
>



-- 
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          Rana Tanveer
         +923224194457
http://www.sysadminsline.com
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