[rt-users] RT 3.8.2 and could not load a valid user problem.

[Rana Tanveer]

Hi,

This is what i am getting in logs:

un  4 16:52:18  RT: No permission to create tickets in the queue 'foo'
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:244)
Jun  4 16:52:18  RT: Could not record email: Ticket creation failed:
No permission to create tickets in the queue 'foo'
(/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)

Is it possible to send copy of this error msg to RT owner/admin
Rana Tanveer


2009/6/4 Rana Tanveer <ranatanveer at gmail.com>

>
>
> 2009/6/4 Odhiambo ワシントン <odhiambo at gmail.com>
>
> On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer <ranatanveer at gmail.com>wrote:
>>
>>> Hi Community and RT Admins
>>>
>>> I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
>>> regarding RT bounce mails.
>>>
>>> is there any change in RT 3.8.2 ? as from some unprivileged users it
>>> bounce mails and for some it does not. ?
>>>
>>> In Earlier version RT was bouncing every single mail sending by
>>> unprivileged users.
>>>
>>> I have configured my RT in such a way that unprivileged users can't
>>> create tickets, so mails should be bounce in the form "Could not load a
>>> valid user" ? if unprivileged user try to send mail to any Q.
>>>
>>> As I am loosing my important mails, could any one guide me what changes
>>> are made in RT 3.8.2 ?
>>
>>
>> This one, you really have to behave like the sysadmin that you are.
>> Everytime I made up my mind to upgrade RT because there was need for me
>> to, I'd do:
>>
>> cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE
>> mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL)
>>
>> After these I would upgrade and test, test, test (when everyone is
>> supposedly asleep!)
>>
>> If the upgrade is causing you pain, you can back off to the previous
>> version.
>>
>> Otherwise you need to provide some logging information about what is
>> happening.
>>
>> Do you see anything in the ChangeLog that might be related to your
>> problems?
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> "Clothes make the man.  Naked people have little or no influence on
>> society."
>>               -- Mark Twain
>>
>
>
> Thanks Odhiambo  for your quick response:
>
> i have backup, but there are many transactions during, if i opt to  RT
> fallback, than how to downgrade RT DB ? that is also an issue.
>
> i am checking logging information, and will update.
>
> --
> ---------------------------------------------
>          Rana Tanveer
>         +923224194457
> http://www.sysadminsline.com
> ---------------------------------------------
>



-- 
---------------------------------------------
         Rana Tanveer
        +923224194457
http://www.sysadminsline.com
---------------------------------------------
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