[rt-users] reply to a comment leads to correspondence (instead of comment)

[Ken Crocker]

Vaclav,


    I may be missing something here, as I am on 3.6.4, but it was my 
understanding that adding comments to a ticket does NOT create an email 
(correspondence). Therefore, how does one "Reply" to correspondence that 
does not happen? Just a question so I can understand the context of the 
problem.

Kenn
LBNL

On 6/8/2009 6:46 AM, Vaclav Vobornik wrote:
> Hello
> we are using fetchmail and "rt-mailgate --queue General --action 
> correspond" to pass emails from mail box into the RT (3.8.2). 
> Unfortunately, we have only one mailbox available and any email reply 
> (to the same email address) to a comment (written using the web 
> interface) leads to unwanted publishing of the comment.
>
> Is there any way, how to process "[comments]" string in a subject that 
> RT could process it as a comment instead of a correspondence even it is 
> sent to the same email address?
>
> I know this could be solved on a system level (e.g. procmail), but I 
> would rather see it solved inside the RT...
>
> Many thanks
> Vaclav Vobornik
>
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