[rt-users] reply to a comment leads to correspondence (instead of comment)

[Kevin Falcone]

On Jun 8, 2009, at 12:49 PM, Ken Crocker wrote:

>    I may be missing something here, as I am on 3.6.4, but it was my
> understanding that adding comments to a ticket does NOT create an  
> email
> (correspondence). Therefore, how does one "Reply" to correspondence  
> that
> does not happen? Just a question so I can understand the context of  
> the
> problem.

Ken

This just means you don't have an On Comment Notify Whoever scrip
in your RT Install.  RT ships with 2 such scrips.

-kevin

>
>
>
> On 6/8/2009 6:46 AM, Vaclav Vobornik wrote:
>> Hello
>> we are using fetchmail and "rt-mailgate --queue General --action
>> correspond" to pass emails from mail box into the RT (3.8.2).
>> Unfortunately, we have only one mailbox available and any email reply
>> (to the same email address) to a comment (written using the web
>> interface) leads to unwanted publishing of the comment.
>>
>> Is there any way, how to process "[comments]" string in a subject  
>> that
>> RT could process it as a comment instead of a correspondence even  
>> it is
>> sent to the same email address?
>>
>> I know this could be solved on a system level (e.g. procmail), but I
>> would rather see it solved inside the RT...
>>
>> Many thanks
>> Vaclav Vobornik
>>
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