[rt-users] Reminders: What are they, can they (or something else in RT) be made to do this?

[Kevin Falcone]

On Jun 8, 2009, at 10:16 AM, Faith Senie wrote:

> I have looked through the Wiki and anything else I could find for full
> documentation of the purpose of the "Reminders" tickets, and I haven't
> found anything other than explanations of how to deal with problems
> with them (details of how to make them go away when the ticket they're
> based on is closed out, etc.).  So can someone explain what the major
> purpose of the Reminders tickets is?
>
> Also, the functionality we were trying to achieve with them is the
> following, which they clearly don't do.  How do we do this?  We'd like
> to have a mechanism by which we can set a trigger in a ticket that
> will send the owner an email on a specified date that says, "There's
> something you need to do with this ticket today".  It is not
> sufficient for it to put up a notice on the RT main page, as we don't
> normally open RT unless there's a new ticket or we're explicitly
> updating an existing one -- it must send email to the owner.  We don't
> want anything before the specified date, we want it on the specified
> date.  A one-time email on that date is sufficient.  Can Reminders be
> updated to do this, or is there another mechanism we could use to do
> this?

Try creating a dashboard with a search of Type = 'reminder' and Due =  
'today'
and create a subscription to the dashboard

-kevin