[rt-users] help in creating Scrips

[Drew Barnes]

Emmanuel Lacour wrote:
> On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote:
>   
>> Hi,
>>
>> I would like to create a scrip which reject tickets with "Resolve" on the
>> subject of the email request.
>>
>> We have set-up nagios alerts that send email to RT for creation of tickets.
>> We do not want tickets to be created when nagios send a RESOLVE alert.
>>
>>     
>
>
> I f you do this with scrip, you will accept the mail, create a ticket,
> then set it rejected. So you will fill your database with unusefull
> rejected tickets.
>
> Filter those mail with your mda or mta before entering RT would be a
> better idea I think.
>
> (or better, try to identify an already open ticket corresponding to this
> resolve action (based on mail content/subject maybe, you will have to
> modify lib/RT/Interface/Email.pm (method Gateway)) 

http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages

> and add this mail to
> this ticket and set it resolved with a scrip)
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati