[rt-users] Mail and incoming ticket issue

[Greg Evans]

Hello,

We just moved our RT machine from being on a public interface to being  
behind a firewall with a public interface.

So previously the RT server was located at public IP: xx.xx.xxx.xx
and now the RT server is at 172.17.1.2 and the firewall has a public  
IP of xx.xx.xxx.xx that goes to the RT server

Before the move in /etc/aliases I have

rt: "|/etc/smrsh/rt-mailgate --queue GTC --debug --action correspond -- 
url http://rt.domain.com"

since the move I have tried

rt: "|/etc/smrsh/rt-mailgate --queue GTC --debug --action correspond -- 
url http://localhost/"

and

rt: "|/etc/smrsh/rt-mailgate --queue GTC --debug --action correspond -- 
url http://172.17.1.2/"

and it is not working. If I look in the maillog (which Is where I  
assume I should be looking?) I see a lot of this:

Jun 10 10:36:02 rt sendmail[23281]: n58H5SsX004282: timeout waiting  
for input from local during Draining Input
Jun 10 10:37:02 rt sendmail[23281]: n58H5SsX004282: to="|/etc/smrsh/rt- 
mailgate --queue GTC --debug --action correspond --url http://rt.hcc.net/ 
", ctladdr=<hcticketsys at localhost> (8/0), delay=2+00:31:34,  
xdelay=00:03:00, mailer=prog, pri=4441712, dsn=4.0.0, stat=Deferred:  
prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Jun 10 10:39:02 rt sendmail[23281]: n58H5SsY004282: timeout waiting  
for input from local during Draining Input
Jun 10 10:40:02 rt sendmail[23281]: n58H5SsY004282: to="|/etc/smrsh/rt- 
mailgate --queue GTC --debug --action correspond --url http://rt.hcc.net/ 
", ctladdr=<hcticketsys at localhost> (8/0), delay=2+00:34:34,  
xdelay=00:03:00, mailer=prog, pri=4441718, dsn=4.0.0, stat=Deferred:  
prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Jun 10 10:42:03 rt sendmail[23281]: n58H5Ssh004282: timeout waiting  
for input from local during Draining Input
Jun 10 10:43:03 rt sendmail[23281]: n58H5Ssh004282: to="|/etc/smrsh/rt- 
mailgate --queue GTC --debug --action correspond --url http://rt.hcc.net/ 
", ctladdr=<hcticketsys at localhost> (8/0), delay=2+00:37:34,  
xdelay=00:03:01, mailer=prog, pri=4441746, dsn=4.0.0, stat=Deferred:  
prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL


It is my understanding that rt-mailgate needs to be able to connect to  
the address that users connect to to create the tickets via mail, so  
it should be connecting to rt.domain.com if my understanding is  
correct. Is there a way for me to fix this since it seems that it is  
unable to connect to that public interface other than changing the  
firewall?

Greg Evans
gevans at hcc.net
Hood Canal Communications
(360) 898-2481 x212




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090610/508d132e/attachment.htm>