[rt-users] RT at a Glance only shows tickets from last 18 hours?

[Graham Ballantyne]

On 10-Jun-09, at 00:43 , Emmanuel Lacour wrote:

> On Tue, Jun 09, 2009 at 10:57:06AM -0700, Graham Ballantyne wrote:
>> Hi all,
>>
>> I have the global setting for RT at a Glance set to show the All  
>> New &
>> Open tickets saved search. One of my users pointed out that the home
>> page is only showing tickets updated in the last 18 hours - they have
>> to click through to the search results page to see the full list.
>>
>> Is this time limit a settable option? I don't see anything in the GUI
>> or RT_Config.pm.
>>
>
> No, there is only a limit of number of results (10 results is the
> default). This limit is configurable at system level and user level.
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Then why am I only seeing tickets from within the last 18 hours?  
There's nothing in the saved search limiting the time period.

-- 
Graham Ballantyne
grahamb at sfu.ca

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