[rt-users] Organization Name Change Caused New Ticket Instead of Adding Correspondence

[Robert Gabriel]

Hi all,

Very new with RT and already in trouble.

I upgraded from 3.4.4 to 3.8.2. Things look good.

But I foolishly made the following changes without realising the consequences:

old:
Set($rtname, 'CompanyName');
Set($Organization, 'CompanyName');

new:
Set($rtname, 'Company Name');
Set($Organization, 'Company Name');

which caused a new ticket to be created instead of adding the correspondence
to the existing ticket with the old subject header because of the now
mismatched subject header.

Please tell me I can fix this?

I've changed it back and things seem good again but how can I merge
the new tickets created
with the old ones?

Any help will be highly appreciated.

Thanks.