[rt-users] Organization Name Change Caused New Ticket Instead of Adding Correspondence

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/RenameInstance

On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabriel<ephemeric at gmail.com> wrote:
> Hi all,
>
> Very new with RT and already in trouble.
>
> I upgraded from 3.4.4 to 3.8.2. Things look good.
>
> But I foolishly made the following changes without realising the consequences:
>
> old:
> Set($rtname, 'CompanyName');
> Set($Organization, 'CompanyName');
>
> new:
> Set($rtname, 'Company Name');
> Set($Organization, 'Company Name');
>
> which caused a new ticket to be created instead of adding the correspondence
> to the existing ticket with the old subject header because of the now
> mismatched subject header.
>
> Please tell me I can fix this?
>
> I've changed it back and things seem good again but how can I merge
> the new tickets created
> with the old ones?
>
> Any help will be highly appreciated.
>
> Thanks.
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-- 
Best regards, Ruslan.