[rt-users] Email copies of replies to senders

[Ken Crocker]

Dominic,

    RT doesn't normally notify the initiator of a transaction, as it 
would be redundant (plus there is a record of the reply in the ticket 
history). However, if that is what you want, you need to turn on the 
"Notify Actor setting in your RT_SiteConfig.pm file located at 
$RTHOME/etc. Hope this helps.

Kenn
LBNL

On 6/11/2009 12:44 PM, Dominic Lepiane wrote:
> Hi rt-users,
>
> I'm not sure where to look for this and I couldn't find where in the
> config or preferences this can be done, but is is possible to have
> replies sent to the replying person?  So if I reply to a ticket, I would
> get a copy of my own reply as well as the other people?
>
> Thanks,
> - Dominic
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>