[rt-users] Email copies of replies to senders

[Dominic Lepiane]

Hi Ken,

Thanks for your reply, I think that's what we are looking for.

When I took another look in the mailing list archives, I saw mention of
this being added as a user setting / preference in an email from 2005.  
We couldn't find any such setting in 3.8.3, is this feature available
somewhere?

http://lists.bestpractical.com/pipermail/rt-users/2005-November/035022.html

//>/ With the notify actor setting of 0, RT won't send mail to the 'actor' -
/>/ the thinking is that you've made the update so you don't need to be notified
/>/ of the update. You can, of course change the setting to 1 in which case you
/>/ will get the mail. Does that answer your question?
/>/
/>/ This has caused confusion for some of our users who aren't aware of this
/>/ feature and expect to see mail. We are about to introduce a user preference
/>/ that controls this so that the individual can choose what behavior they
/>/ want.
/>/
/>/ Steve
/>/
/



Thanks,
- Dominic


Ken Crocker wrote:
> Dominic,
>
>     RT doesn't normally notify the initiator of a transaction, as it 
> would be redundant (plus there is a record of the reply in the ticket 
> history). However, if that is what you want, you need to turn on the 
> "Notify Actor setting in your RT_SiteConfig.pm file located at 
> $RTHOME/etc. Hope this helps.
>
> Kenn
> LBNL
>
> On 6/11/2009 12:44 PM, Dominic Lepiane wrote:
>   
>> Hi rt-users,
>>
>> I'm not sure where to look for this and I couldn't find where in the
>> config or preferences this can be done, but is is possible to have
>> replies sent to the replying person?  So if I reply to a ticket, I would
>> get a copy of my own reply as well as the other people?
>>
>> Thanks,
>> - Dominic
>>
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