[rt-users] Ignore Email Request

[rmp dmd]

Experts,

Is there a way for RT to ignore email request based on subject.

ie  Request subject: failure notice
    Request subject: RECOVERY

I do not want ticket to be created. nor merge tickets if there's an existing
one.

I believe scrips will not help but if there'a config file on RT that can do
this.  Some mentioned using the MTA or mail-gateway but I do not have any
idea on how to implement it.


Thanks in advanced!
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