[rt-users] help in creating Scrips

Raed El-Hames rfh at vialtus.com
Mon Jun 15 10:27:13 EDT 2009 

I think you are misunderstanding what merge actually mean, or I am 
misunderstanding you, when you merging you are making 2 tickets into 1, 
so the scrip we did will create a ticket then merge it into your 
existing **Problem** ticket, so as per the logs below if you search for 
ticket 2410 it should give you the original Problem ticket with the new 
ticket embedded.

Regards;
Roy

rmp dmd wrote:
>
> Thanks Raed. I changed it. However, tickets are still created when 
> sent with the same subject.
>  
> Below are the logs: Hope you can help me identify.
>  
> Thanks!
>  
> LOGS
>  
> _1st email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt 
> is CRITICAL **:_
>  
> [Mon Jun 15 14:01:27 2009] [debug]: Converting 'ISO-8859-1' to 'utf-8' 
> for text/plain - Subjectless message (/opt/rt3/lib/RT/I18N.pm:226)
> [Mon Jun 15 14:01:27 2009] [debug]: Guessed encoding: ascii 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:01:27 2009] [debug]: Guessed encoding: ascii 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for 
> transaction #37178 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for 
> transaction #37179 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for 
> transaction #37180 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for 
> transaction #37181 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for 
> transaction #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:27 2009] [debug]: About to prepare scrips for 
> transaction #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Mon Jun 15 14:01:27 2009] [debug]: Found 4 scrips 
> (/opt/rt3/lib/RT/Scrips_Overlay.pm:356)
> [Mon Jun 15 14:01:27 2009] [debug]: About to commit scrips for 
> transaction #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
> [Mon Jun 15 14:01:27 2009] [info]: 
> <rt-3.4.5-19172-1245074487-524.2410-3-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19172-1245074487-524.2410-3-0 at data1.echoworx.net>> 
> #2410/37182 - Scrip 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Jun 15 14:01:28 2009] [debug]: About to think about scrips for 
> transaction #37183 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:28 2009] [info]: 
> <rt-3.4.5-19172-1245074487-524.2410-3-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19172-1245074487-524.2410-3-0 at data1.echoworx.net>> 
> sent To: rmp.dmd1229 at gmail.com <mailto:rmp.dmd1229 at gmail.com> Cc:  
> Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
> [Mon Jun 15 14:01:28 2009] [info]: 
> <rt-3.4.5-19172-1245074487-1275.2410-19-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19172-1245074487-1275.2410-19-0 at data1.echoworx.net>> 
> #2410/37182 - Scrip 19  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Jun 15 14:01:28 2009] [debug]: We found a part. we want to record 
> it. (/opt/rt3/lib/RT/Action/SendEmail.pm:381)
> [Mon Jun 15 14:01:28 2009] [debug]: We found an attachment. we want to 
> not record it. (/opt/rt3/lib/RT/Action/SendEmail.pm:378)
> [Mon Jun 15 14:01:28 2009] [debug]: Guessed encoding: utf8 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:01:28 2009] [debug]: Guessed encoding: utf8 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:01:28 2009] [debug]: About to think about scrips for 
> transaction #37184 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:01:28 2009] [info]: 
> <rt-3.4.5-19172-1245074487-1275.2410-19-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19172-1245074487-1275.2410-19-0 at data1.echoworx.net>> 
> sent To:  Cc:  Bcc: penaranda at echoworx.com 
> <mailto:penaranda at echoworx.com> (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
> [Mon Jun 15 14:01:28 2009] [info]: Ticket 2410 created in queue 'IT' 
> by rmp.dmd1229 at gmail.com <mailto:rmp.dmd1229 at gmail.com> 
> (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)
>
>  
>  
> _2nd email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt 
> is CRITICAL **_
>  
>  
> [Mon Jun 15 14:04:42 2009] [debug]: Converting 'ISO-8859-1' to 'utf-8' 
> for text/plain - Subjectless message (/opt/rt3/lib/RT/I18N.pm:226)
> [Mon Jun 15 14:04:42 2009] [debug]: Guessed encoding: ascii 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:04:42 2009] [debug]: Guessed encoding: ascii 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for 
> transaction #37185 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for 
> transaction #37186 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for 
> transaction #37187 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for 
> transaction #37188 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for 
> transaction #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:42 2009] [debug]: About to prepare scrips for 
> transaction #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Mon Jun 15 14:04:42 2009] [debug]: Found 4 scrips 
> (/opt/rt3/lib/RT/Scrips_Overlay.pm:356)
> [Mon Jun 15 14:04:43 2009] [debug]: About to commit scrips for 
> transaction #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
> [Mon Jun 15 14:04:43 2009] [info]: 
> <rt-3.4.5-19317-1245074683-948.2411-3-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19317-1245074683-948.2411-3-0 at data1.echoworx.net>> 
> #2411/37189 - Scrip 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Jun 15 14:04:43 2009] [debug]: About to think about scrips for 
> transaction #37190 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:43 2009] [info]: 
> <rt-3.4.5-19317-1245074683-948.2411-3-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19317-1245074683-948.2411-3-0 at data1.echoworx.net>> 
> sent To: rmp.dmd1229 at gmail.com <mailto:rmp.dmd1229 at gmail.com> Cc:  
> Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
> [Mon Jun 15 14:04:43 2009] [info]: 
> <rt-3.4.5-19317-1245074683-272.2411-19-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19317-1245074683-272.2411-19-0 at data1.echoworx.net>> 
> #2411/37189 - Scrip 19  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Jun 15 14:04:44 2009] [debug]: We found a part. we want to record 
> it. (/opt/rt3/lib/RT/Action/SendEmail.pm:381)
> [Mon Jun 15 14:04:44 2009] [debug]: We found an attachment. we want to 
> not record it. (/opt/rt3/lib/RT/Action/SendEmail.pm:378)
> [Mon Jun 15 14:04:44 2009] [debug]: Guessed encoding: utf8 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:04:44 2009] [debug]: Guessed encoding: utf8 
> (/opt/rt3/lib/RT/I18N.pm:396)
> [Mon Jun 15 14:04:44 2009] [debug]: About to think about scrips for 
> transaction #37191 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Jun 15 14:04:44 2009] [info]: 
> <rt-3.4.5-19317-1245074683-272.2411-19-0 at data1.echoworx.net 
> <mailto:rt-3.4.5-19317-1245074683-272.2411-19-0 at data1.echoworx.net>> 
> sent To:  Cc:  Bcc: penaranda at echoworx.com 
> <mailto:penaranda at echoworx.com> (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
> [Mon Jun 15 14:04:44 2009] [info]: Ticket 2411 created in queue 'IT' 
> by rmp.dmd1229 at gmail.com <mailto:rmp.dmd1229 at gmail.com> 
> (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)

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