[rt-users] help in creating Scrips

[rmp dmd]

Thanks Raed. I changed it. However, tickets are still created when sent with
the same subject.

Below are the logs: Hope you can help me identify.

Thanks!

LOGS

*1st email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt is
CRITICAL **:*

[Mon Jun 15 14:01:27 2009] [debug]: Converting 'ISO-8859-1' to 'utf-8' for
text/plain - Subjectless message (/opt/rt3/lib/RT/I18N.pm:226)
[Mon Jun 15 14:01:27 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:01:27 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for
transaction #37178 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for
transaction #37179 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for
transaction #37180 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for
transaction #37181 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for
transaction #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:27 2009] [debug]: About to prepare scrips for transaction
#37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
[Mon Jun 15 14:01:27 2009] [debug]: Found 4 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:356)
[Mon Jun 15 14:01:27 2009] [debug]: About to commit scrips for transaction
#37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Mon Jun 15 14:01:27 2009] [info]: <
rt-3.4.5-19172-1245074487-524.2410-3-0 at data1.echoworx.net> #2410/37182 -
Scrip 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Jun 15 14:01:28 2009] [debug]: About to think about scrips for
transaction #37183 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:28 2009] [info]: <
rt-3.4.5-19172-1245074487-524.2410-3-0 at data1.echoworx.net> sent To:
rmp.dmd1229 at gmail.com Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
[Mon Jun 15 14:01:28 2009] [info]: <
rt-3.4.5-19172-1245074487-1275.2410-19-0 at data1.echoworx.net> #2410/37182 -
Scrip 19  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Jun 15 14:01:28 2009] [debug]: We found a part. we want to record it.
(/opt/rt3/lib/RT/Action/SendEmail.pm:381)
[Mon Jun 15 14:01:28 2009] [debug]: We found an attachment. we want to not
record it. (/opt/rt3/lib/RT/Action/SendEmail.pm:378)
[Mon Jun 15 14:01:28 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:01:28 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:01:28 2009] [debug]: About to think about scrips for
transaction #37184 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:01:28 2009] [info]: <
rt-3.4.5-19172-1245074487-1275.2410-19-0 at data1.echoworx.net> sent To:  Cc:
Bcc: penaranda at echoworx.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
[Mon Jun 15 14:01:28 2009] [info]: Ticket 2410 created in queue 'IT' by
rmp.dmd1229 at gmail.com (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)



*2nd email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt is
CRITICAL ***


[Mon Jun 15 14:04:42 2009] [debug]: Converting 'ISO-8859-1' to 'utf-8' for
text/plain - Subjectless message (/opt/rt3/lib/RT/I18N.pm:226)
[Mon Jun 15 14:04:42 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:04:42 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for
transaction #37185 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for
transaction #37186 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for
transaction #37187 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for
transaction #37188 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for
transaction #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:42 2009] [debug]: About to prepare scrips for transaction
#37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
[Mon Jun 15 14:04:42 2009] [debug]: Found 4 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:356)
[Mon Jun 15 14:04:43 2009] [debug]: About to commit scrips for transaction
#37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Mon Jun 15 14:04:43 2009] [info]: <
rt-3.4.5-19317-1245074683-948.2411-3-0 at data1.echoworx.net> #2411/37189 -
Scrip 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Jun 15 14:04:43 2009] [debug]: About to think about scrips for
transaction #37190 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:43 2009] [info]: <
rt-3.4.5-19317-1245074683-948.2411-3-0 at data1.echoworx.net> sent To:
rmp.dmd1229 at gmail.com Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
[Mon Jun 15 14:04:43 2009] [info]: <
rt-3.4.5-19317-1245074683-272.2411-19-0 at data1.echoworx.net> #2411/37189 -
Scrip 19  (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Jun 15 14:04:44 2009] [debug]: We found a part. we want to record it.
(/opt/rt3/lib/RT/Action/SendEmail.pm:381)
[Mon Jun 15 14:04:44 2009] [debug]: We found an attachment. we want to not
record it. (/opt/rt3/lib/RT/Action/SendEmail.pm:378)
[Mon Jun 15 14:04:44 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:04:44 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:396)
[Mon Jun 15 14:04:44 2009] [debug]: About to think about scrips for
transaction #37191 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Jun 15 14:04:44 2009] [info]: <
rt-3.4.5-19317-1245074683-272.2411-19-0 at data1.echoworx.net> sent To:  Cc:
Bcc: penaranda at echoworx.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297)
[Mon Jun 15 14:04:44 2009] [info]: Ticket 2411 created in queue 'IT' by
rmp.dmd1229 at gmail.com (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)
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