[rt-users] RT 3.8.2 - Quick Search and RTIR dashboard matrix's

[Ruslan Zakirov]

On Tue, Jun 9, 2009 at 6:42 PM, MarcAnthony
Barrette<marcanthony.barrette at theportalgrp.com> wrote:
> Hello
>
> Is there a way I can customize dashboards like the RTIR Queues Summary &
> Quick Search.
>
> I would like to have  my saved searched report roll up numbers in each
> category; then when clicking the number in the row it expands to the detail
> list.
>
> An example would be :
>
> Severity 1 Tickets by Queue, Tickets by Owner, Tickets by Group ect..

I think you have to code for this. You can use mentioned portlets as examples.

> Also is it possible to have the 'Quick Search' Queue dashboard include RTIR
> queue's as well in RT?

RTIR has it's quick search analogue (/RTIR/Elements/QueueSummary) cuz
RT's quick search is not suitable for RTIR's queues. It's displayed by
defult on RTIR home page, don't you see it?

>
> Please Advise,
> --MarcAnthony
>
> MarcAnthony Barrette
> Sr. Technical Support Manager
> e. MarcAnthony.Barrette at ThePortalGrp.com
> e. MarcAnthony_Barrette at Toyota.com
> m. 415.350.1143
>
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-- 
Best regards, Ruslan.