[rt-users] Organization Name Change Caused New Ticket Instead of Adding Correspondence

[Robert Gabriel]

Thank you very much, this is what I was hoping for.

2009/6/15 Ruslan Zakirov <ruslan.zakirov at gmail.com>:
> http://wiki.bestpractical.com/view/RenameInstance
>
> On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabriel<ephemeric at gmail.com> wrote:
>> Hi all,
>>
>> Very new with RT and already in trouble.
>>
>> I upgraded from 3.4.4 to 3.8.2. Things look good.
>>
>> But I foolishly made the following changes without realising the consequences:
>>
>> old:
>> Set($rtname, 'CompanyName');
>> Set($Organization, 'CompanyName');
>>
>> new:
>> Set($rtname, 'Company Name');
>> Set($Organization, 'Company Name');
>>
>> which caused a new ticket to be created instead of adding the correspondence
>> to the existing ticket with the old subject header because of the now
>> mismatched subject header.
>>
>> Please tell me I can fix this?
>>
>> I've changed it back and things seem good again but how can I merge
>> the new tickets created
>> with the old ones?
>>
>> Any help will be highly appreciated.
>>
>> Thanks.
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Best regards, Ruslan.
>