[rt-users] RecordTransaction => 0 not working ?

David fooraide at gmail.com
Wed Jun 17 15:36:12 EDT 2009


Hi,

I've searched about this but was not able to find another user with
the same problem.

I have been referring to use case scenarios found in the Wiki such as:
http://wiki.bestpractical.com/view/WriteCustomAction

I am unable to disable transaction records when adding a reference
such as the one below:

$self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id,
RecordTransaction => 0);

Where $ticket_id is a ticket number retrieved before.

The reference is added properly between the two tickets but the
transaction will still show in the ticket:
Wed Jun 17 00:00:00 2009   RT_System - Reference to ticket #XXXXXXX added

However, it seems like I am unable to get this to work.. Is it
something particular to linking transaction (such as RefersTo,
ReferredToBy, Children, Parent) ? It could make sense since the action
has an influence on two tickets rather than just one.

I am running RT 3.8.2 at this time and planning to upgrade to 3.8.4 shortly.

Does someone have a clue ?



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