[rt-users] RecordTransaction => 0 not working ?

[David]

You were correct, the documentation shows that the right arguments are
"SilentBase" and "SilentTarget" and they must be true for the transactions
to be hidden - for instance:

$self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id,
SilentBase => 1, SilentTarget => 1);

Thanks,

On Wed, Jun 17, 2009 at 3:40 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

>
> On Jun 17, 2009, at 3:36 PM, David wrote:
>
> > Hi,
> >
> > I've searched about this but was not able to find another user with
> > the same problem.
> >
> > I have been referring to use case scenarios found in the Wiki such as:
> > http://wiki.bestpractical.com/view/WriteCustomAction
> >
> > I am unable to disable transaction records when adding a reference
> > such as the one below:
> >
> > $self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id,
> > RecordTransaction => 0);
>
> Double check the documentation for AddLink.  There is no
> RecordTransaction
> argument but there is another option for suppressing transactions
>
> -kevin
>
> >
> > Where $ticket_id is a ticket number retrieved before.
> >
> > The reference is added properly between the two tickets but the
> > transaction will still show in the ticket:
> > Wed Jun 17 00:00:00 2009   RT_System - Reference to ticket #XXXXXXX
> > added
> >
> > However, it seems like I am unable to get this to work.. Is it
> > something particular to linking transaction (such as RefersTo,
> > ReferredToBy, Children, Parent) ? It could make sense since the action
> > has an influence on two tickets rather than just one.
> >
> > I am running RT 3.8.2 at this time and planning to upgrade to 3.8.4
> > shortly.
> >
> > Does someone have a clue ?
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> >
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> >
> >
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> >
>
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
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>
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