[rt-users] Requestor eMail

[rmp dmd]

Thanks Kevin for the response,

I checking procmail to filter before getting to mailgate however, procmail
filters on a user level and uses user home directory for the configuration
file.

We did not create user for RT, we just forward using alias

ie:

#RT Mailgate user for "production"
prod1: "|/opt/rt3/bin/rt-mailgate --queue prod1 --action correspond --url
http://srv1.domain.net/rt/"
Any email to prod1 at srv1.domain.net will go directly to RT Ticketing.  The
messages are stored on the RT DB.

Any more suggestion on what filter system can be used ?

Thanks!
Roehl


===

Filter it before it gets to rt-mailgate, otherwise once you get to
Scrips,
the ticket has already been created.

I believe someone else has already pointed you at the wiki for not
autoreplying

-keivn
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090618/6fa68e41/attachment.htm>