[rt-users] Help with Old Status value

[Raed El-Hames]

Ken;

In the nicest possible way you got this wrong by a mile, what are you 
trying to do, ist a scrip action ? do you want to reset the Status as 
soon as its changed to something else? or at a later transaction ie new 
update or modify etc?

Roy

 

Ken Crocker wrote:
> To List,
>
> I'm trying to get the old value of the ticket status so I can re-set it. 
> So far, I have this:
>
> my $trans = $self->TransactionObj;
> my $oldvalue = $trans->Field('Status');
> $oldvalue->Load($trans->OldValue );
>
> and it's not working. Can anyone help? Thanks.
>
> Kenn
> LBNL
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