[rt-users] Help with Old Status value

[Ken Crocker]

Raed,

HA! I'm not surprised, being a perl newbie. First, I've set the 
condition to check if the user is "resolving" the ticket (working). 
Then, I'm examining a CF to see if it has a value, which is working. If 
the CF has no value then I want to re-set the Ticket Status back to what 
it was. The simple thing would be to make the CF "Mandatory". However, I 
can't do that as my users rarely know what to put into the CF until they 
are about to resolve it. So, I need to check the CF at that point and if 
no value, not let them "resolve" the ticket. Any ideas?

Kenn
LBNL

On 6/18/2009 10:32 AM, Raed El-Hames wrote:
> Ken;
>
> In the nicest possible way you got this wrong by a mile, what are you 
> trying to do, ist a scrip action ? do you want to reset the Status as 
> soon as its changed to something else? or at a later transaction ie 
> new update or modify etc?
>
> Roy
>
>
>
> Ken Crocker wrote:
>> To List,
>>
>> I'm trying to get the old value of the ticket status so I can re-set 
>> it. So far, I have this:
>>
>> my $trans = $self->TransactionObj;
>> my $oldvalue = $trans->Field('Status');
>> $oldvalue->Load($trans->OldValue );
>>
>> and it's not working. Can anyone help? Thanks.
>>
>> Kenn
>> LBNL
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