[rt-users] Help with Old Status value

[Ruslan Zakirov]

my ($status, $msg) = $self->TicketObj->SetStatus(
$transaction_object->OldValue );
unless ( $status ) {
    $RT::Logger->error( "Couldn't set status: $msg" );
    return 0;
}

On Thu, Jun 18, 2009 at 10:02 PM, Ken Crocker<kfcrocker at lbl.gov> wrote:
> Raed,
>
> HA! I'm not surprised, being a perl newbie. First, I've set the
> condition to check if the user is "resolving" the ticket (working).
> Then, I'm examining a CF to see if it has a value, which is working. If
> the CF has no value then I want to re-set the Ticket Status back to what
> it was. The simple thing would be to make the CF "Mandatory". However, I
> can't do that as my users rarely know what to put into the CF until they
> are about to resolve it. So, I need to check the CF at that point and if
> no value, not let them "resolve" the ticket. Any ideas?
>
> Kenn
> LBNL
>
> On 6/18/2009 10:32 AM, Raed El-Hames wrote:
>> Ken;
>>
>> In the nicest possible way you got this wrong by a mile, what are you
>> trying to do, ist a scrip action ? do you want to reset the Status as
>> soon as its changed to something else? or at a later transaction ie
>> new update or modify etc?
>>
>> Roy
>>
>>
>>
>> Ken Crocker wrote:
>>> To List,
>>>
>>> I'm trying to get the old value of the ticket status so I can re-set
>>> it. So far, I have this:
>>>
>>> my $trans = $self->TransactionObj;
>>> my $oldvalue = $trans->Field('Status');
>>> $oldvalue->Load($trans->OldValue );
>>>
>>> and it's not working. Can anyone help? Thanks.
>>>
>>> Kenn
>>> LBNL
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>>
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-- 
Best regards, Ruslan.