[rt-users] urgent: disable search for new watchers

[Violetta J. Wawryk]

Hi Kenn,

I might not understand your concept. What does such a view look like? 
Our customner wants to check anytime which tickets are new, open and 
resolved which I thought is the quickest via browsing the RT. Of course 
I am happy to get more infomation about your views, but to be honest, in 
my opinion RT should offer me that requirement.

Regards
Violetta

Ken Crocker schrieb:
> Violetta,
> 
>    I just thought of an idea, but it would require a bit of work. Why 
> not try create some views that have only the info you want these user to 
> see and then remove them from RT. They can still get to the RT info thru 
> the views, which SHOULD suffice, since they are gonna be creating 
> searchs and reports. I'm not sure how your infrastructure is where you 
> work, but we have many users that do NOT access RT, but create their own 
> SQL reports all the time thru the views. We're on Orcale, but I'm sure 
> the same concept is doable with other DB's. I even have some SQL that I 
> use to create the views. I'd be MORE than happy to send it to you and 
> you can modify the info as per your needs. They even have comments, 
> which you can't get to in RT Query. Just a thought.
> 
> Kenn
> LBNL
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