[rt-users] Scrips actions - limiting correspondance propogation to internal users

[Richard Brady]

Hi folks

Anyone have any ideas about the unanswered question below?

I think the key is to write a custom condition to identify whether the actor
is a privileged or unprivileged user, but I'm not sure how I would do that?

Richard


2007/6/15 Mark Royan <mark at coastal-it.com>

> The scrip that appears to control this is, but we are unsure how to
> limit it to only act when initiated by one of our user's within the
> system -
> On Correspond Notify Requestors and Ccs with template Correspondence
>
> Is there a way to limit the auto-sending of correspondence when an
> external user replies to a ticket? We want the external users to be able
> to reply to the ticket so that the content is automatically included in
> the ticket but we don't want that reply to be automatically forwarded
> per the "On Correspond Notify Requestors and Ccs with template
> Correspondence" scrip. It seems that we do need to keep this script in
> the system in some capacity to maintain proper handling when internal
> users reply to a ticket. Has anybody discovered a way to do this?
>
>
> Regards,
> Mark Royan
> Coastal IT Consulting, LLC
> http://www.coastal-it.com
>
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