[rt-users] Scrips actions - limiting correspondance propogation to internal users

[Gene LeDuc]

Hi Richard,

The RT::User class has a method named Privileged that might do what you are 
looking for.  Something like this perhaps:
   my $Creator = $self->TransactionObj->CreatorObj;
   my $Privileged = $Creator->Privileged();

I use this to prevent privileged users from doing a password reset via e-mail.

Gene

At 07:22 AM 6/23/2009, Richard Brady wrote:
>Hi folks
>
>Anyone have any ideas about the unanswered question below?
>
>I think the key is to write a custom condition to identify whether the 
>actor is a privileged or unprivileged user, but I'm not sure how I would 
>do that?
>
>Richard
>
>2007/6/15 Mark Royan <<mailto:mark at coastal-it.com>mark at coastal-it.com>
>The scrip that appears to control this is, but we are unsure how to
>limit it to only act when initiated by one of our user's within the
>system -
>On Correspond Notify Requestors and Ccs with template Correspondence
>
>Is there a way to limit the auto-sending of correspondence when an
>external user replies to a ticket? We want the external users to be able
>to reply to the ticket so that the content is automatically included in
>the ticket but we don't want that reply to be automatically forwarded
>per the "On Correspond Notify Requestors and Ccs with template
>Correspondence" scrip. It seems that we do need to keep this script in
>the system in some capacity to maintain proper handling when internal
>users reply to a ticket. Has anybody discovered a way to do this?
>
>
>Regards,
>Mark Royan
>Coastal IT Consulting, LLC
><http://www.coastal-it.com>http://www.coastal-it.com

-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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