[rt-users] Extracting Custom Fields from Email

[Roderick A. Anderson]

Anyone one have a set of instructions (I've looked at and tried the 
wiki, read the Harrier book for some background, and tried several 
configurations) for setting up RT to _process_ the custom fields out of 
an email.

CentOS 5.3 (Linux-Vserver guest)
RT 3.8.4
PostgreSQL 8.3.x (on a remote system)

Installed the package RT::Extension::ExtractCustomFieldValues,

Created a custom field.

Name: Contact
...
Type: Enter one value
Applies to: Tickets (should this be TicketTransactions?)

Created a template: ScanTesting

with this content;
### <cf-name>|<Headername>|<MatchString>|<Postcmd>|<Options>
Contact|body|Contact:\s*.*

Created a scrip

Description: TestingCFExtract
Condition: On Create
Action: Extract Custom Field Values
Template: ScanTesting
Stage: TransactionCreate

Any pointers, suggestions, ideas, clarification ofhow this is suppose to 
happen?


\\||/
Rod
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