[rt-users] Extracting Custom Fields from Email

[Kevin Falcone]

On Jun 25, 2009, at 7:21 PM, Roderick A. Anderson wrote:

> Anyone one have a set of instructions (I've looked at and tried the
> wiki, read the Harrier book for some background, and tried several
> configurations) for setting up RT to _process_ the custom fields out  
> of
> an email.
>
> CentOS 5.3 (Linux-Vserver guest)
> RT 3.8.4
> PostgreSQL 8.3.x (on a remote system)
>
> Installed the package RT::Extension::ExtractCustomFieldValues,

If you have debug logging turned on, the CPAN version of ECFV is
very chatty

>
> Created a custom field.
>
> Name: Contact
> ...
> Type: Enter one value
> Applies to: Tickets (should this be TicketTransactions?)
>
> Created a template: ScanTesting
>
> with this content;
> ### <cf-name>|<Headername>|<MatchString>|<Postcmd>|<Options>
> Contact|body|Contact:\s*.*

You probably wanted (.*) to capture the value

-kevin

>
> Created a scrip
>
> Description: TestingCFExtract
> Condition: On Create
> Action: Extract Custom Field Values
> Template: ScanTesting
> Stage: TransactionCreate
>
> Any pointers, suggestions, ideas, clarification ofhow this is  
> suppose to
> happen?
>
>
> \\||/
> Rod
> -- 
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