[rt-users] reply address from RT

testwreq wreq testwreq at gmail.com
Fri Jun 26 11:23:43 EDT 2009


I have the new install of RT. When a new ticket is created, we get a
response from RT which has a reply-to field set as 'fdsfds at .... ; can anyone
tell where this setting is comming from?

In the RT_SiteConfig file we have set the correspondAddress as follows.
Set($CorrespondAddress, 'rt at cs.sunysb.edu');
where and what should we change in order to fix 'fdsfds at .. to rt at ...

Below is the sample of email received from RT. fdsfds at www2 should be rt@
cs.sunysb.edu

From: The default queue via RT [mailto:fdsfds at www2.cs.sunysb.edu]
Sent: Thursday, June 25, 2009 2:16 PM
To: ha at cs.sunysb.edu
Subject: [CS_Department #9] AutoReply: whitelist request





Greetings,



This message has been automatically generated in response to the

creation of a trouble ticket regarding:

      "whitelist request",

a summary of which appears below.



There is no need to reply to this message right now.  Your ticket has been

assigned an ID of [CS_Department #9].



Please include the string:



         [CS_Department #9]



in the subject line of all future correspondence about this issue. To do so,


you may reply to this message.



                        Thank you,

                        fdsfds
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