[rt-users] How to change display columns for "highest prioirty tickets I own"

[David Niemeijer]

Hi Matthew,

On Jun 27, 2009, at 8:04 PM, Matthew Isaacs wrote:
> What version of RT?

3.8.3

> In 3.8 there is a place under Configuration->Global to edit RT at a  
> Glance for all users on the system.  This would replace the default,  
> but still allow those users with the relevant permissions to  
> customize their own.

The part your refer to allows me to globally set what boxes/elements  
should be shown on the RT at a glance page, but does not seem to offer  
control over what columns are shown in the individual elements.

Do you know what the relevant permissions are to be able to edit the  
columns for the My Tickets, or other RT at a glance boxes/elements? I  
can't seem to figure that out.

david.


>
> David Niemeijer wrote:
>> I have search the archives and looked at the manual, but can't seem  
>> to  figure out how I can change what columns are shown in " 10  
>> highest  prioirty tickets I own" on the RT at a glance page such  
>> that it  affects all users. I was able to change it for root, but a  
>> change made  by tapping the edit link when logged in as the root  
>> user does not seem  to affect the RT at a glance display for any  
>> other user.
>>
>> If instead I log in as an other user, click the edit link, add the   
>> column I want and then click save I get "no permission to set   
>> preferences" error. I am not sure what permissions I need to give  
>> the  group or user to allow them to change these preferences.
>>
>> In short I am unable to change it globally when logged in as root  
>> nor  locally for an individual non-root user.
>>
>> Any suggestions?
>>
>> david.
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>
>
> -- 
> Matthew Isaacs
> Systems Engineer
> Wolfram Research, Inc.
> 1-217-398-0700 x3311
>
>