[rt-users] How to change display columns for "highest prioirty tickets I own"

Matthew Isaacs matthewi at wolfram.com
Sat Jun 27 14:04:41 EDT 2009


What version of RT?

In 3.8 there is a place under Configuration->Global to edit RT at a 
Glance for all users on the system.  This would replace the default, but 
still allow those users with the relevant permissions to customize their 
own.

David Niemeijer wrote:
> I have search the archives and looked at the manual, but can't seem to  
> figure out how I can change what columns are shown in " 10 highest  
> prioirty tickets I own" on the RT at a glance page such that it  
> affects all users. I was able to change it for root, but a change made  
> by tapping the edit link when logged in as the root user does not seem  
> to affect the RT at a glance display for any other user.
>
> If instead I log in as an other user, click the edit link, add the  
> column I want and then click save I get "no permission to set  
> preferences" error. I am not sure what permissions I need to give the  
> group or user to allow them to change these preferences.
>
> In short I am unable to change it globally when logged in as root nor  
> locally for an individual non-root user.
>
> Any suggestions?
>
> david.
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-- 
Matthew Isaacs
Systems Engineer
Wolfram Research, Inc.
1-217-398-0700 x3311




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